How Do We Make It Fit?

After you sign up and cre­ate an account at Gen­er­a­tion Tux, one of the next steps is to com­plete your online fit pro­file. This sec­tion con­sists of ques­tions about your height, weight, pant/jean size and more. The best part is that it doesn’t require any of your mea­sure­ments because it’s all based on the infor­ma­tion you already know.

So how do we make it fit? The answer lies in our sophis­ti­cat­ed algo­rithm. Once you plug in your pro­file infor­ma­tion, the algorithm pre­dicts your sizes with­in a mat­ter of sec­onds. Impres­sive, right? We think so, too.

Keep in mind that while the fit algo­rithm is  accu­rate, there’s still a slight chance that size pre­dic­tions can be off due to your fit pref­er­ence. This is why we send every­thing 14 days in advance. If this hap­pens to be the case when you’re review­ing the sizes our sys­tem sug­gests, feel free to con­tact our Cus­tomer Expe­ri­ence team by phone at 1–844-726‑4889 or by email at help@generationtux.com. You can also chat with a Cus­tomer Expe­ri­ence Spe­cial­ist through our web­site, too. 

Have more ques­tions about fit? See our FAQ here.

Side Note

While we don’t ask for pre­cise mea­sure­ments dur­ing the fit pro­file process, you’re still wel­come to pro­vide those by reach­ing out to our Cus­tomer Expe­ri­ence Team. The only time we require pre­cise mea­sure­ments are with children’s orders since kids can some­times be tricky to fit. Oth­er­wise, we hope you enjoy the con­ve­nience of the fit algo­rithm.

Extra Side Note

For future ref­er­ence, if you receive gar­ments in your order that don’t work — We still have you cov­ered. We sug­gest con­tact­ing our Cus­tomer Expe­ri­ence Team with­in the first 48 hours to avoid any pos­si­ble rush ship­ping charges. Our team is avail­able sev­en days a week and are knowl­edge­able on all aspects of fit and logis­tics for your event.