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How to Take Reship Photos

Did you know that when you rent with Gen­er­a­tion Tux, your gar­ments arrive two weeks in advance? That’s an addi­tion­al 12 days com­pared to a tra­di­tion­al brick and mor­tar store!

Once your gar­ments arrive, we rec­om­mend try­ing them on imme­di­ate­ly and con­tact­ing our Cus­tomer Expe­ri­ence Team with­in the first 48 hours, if there are any fit issues. We sug­gest 48 hours to ensure there’s plen­ty of time to send you replace­ment gar­ments before your event. Should you con­tact us out­side of that time range, we can still accom­mo­date you. How­ev­er, rush ship­ping charges may apply.

Keep in mind that when we’re ver­i­fy­ing and assess­ing the fit of your gar­ments, we may request to see pho­tos.

engaged couple opening tuxedo from generation tux

For any­thing relat­ed to your jack­et or shirt sleeve length, we will want to see a pho­to of you wear­ing the gar­ments with your arms hang­ing nat­u­ral­ly at your side. Remem­ber to but­ton your jack­et, and tuck your shirt in both the front and back. It’s also impor­tant to but­ton your shirt all the way up, includ­ing the col­lar. A com­mon mis­take we often see is not using the right but­ton on the shirt sleeve cuffs. If your sleeves are too short, use the first but­ton. If the sleeves are too long, use the sec­ond but­ton. As for jack­ets, please note that the prop­er sleeve length will expose any­where from a half-inch to an inch of your shirt sleeve.

When it comes to pants, it’s most help­ful to send full-length pho­tos show­ing the front and back. In addi­tion, make sure to wear your pants, so that they’re sit­ting at an inch below your bel­ly but­ton (this is the prop­er place to wear your pants). You will also want to make sure to tuck your shirt both in the front and back for this pho­to as well.

As a gen­er­al rule, keep your shoes on for all pho­tos and remem­ber to send both wide shots of the entire out­fit, as well as details shots of the prob­lem areas. Fol­low­ing these steps will guar­an­tee a bet­ter fit assess­ment so that you can receive bet­ter fit­ting gar­ments.

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