We’re here for you. You can plan your event using all of our services delivered directly to your home. Postpone or reschedule your event with no fees. Do everything fast, and easy from home.

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Customer Experience

Are you ready to feel the love?

Our Customer Experience Team is ready to help create your event, manage an existing order, wrangle your wedding party, or just talk through style and color choices.


Bottom line, your big day is our big day and we cannot wait to help.

Hours of Enthusiastic Service

(Eastern Standard Time)

  • Monday - Friday 10am – 9pm
  • Saturday 10am – 6pm
  • Sunday 10am – 6pm
Couple outside after a wedding on a gravel road.
Phone

Call Us

Our highly trained, U.S. based Customer Experience team is waiting for your call. We are here to help.

1.844.726.4889Arrow pointing right
Envelope

Email

Have a real person write back ASAP with complete answers, links, attachments and whatever else you need to answer questions and resolve issues.

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Frequently Asked Questions


We think you will find our rental experience the fastest and easiest way to rent a tuxedo or suit online or in a store. Here is the proven recipe:

  • Shop the site to create your look.
  • Enter details about your Fit Profile and check out. Sit tight, your order will arrive via UPS about fourteen (14) days before your event.
  • Try on your garments within 48 hours of delivery and contact us with any questions or concerns.
  • Within three (3) days following your event, using the prepaid return shipping label included with your order, send your rental items back to us in the original box via UPS.

OK, here’s the deal. We are online only, meaning we do not have brick and mortar locations. Why is this good for you? Well, it reduces overhead and enables us to price the rental experience to be a terrific value for our customers.

Here’s our value proposition. We save you time and offer you a high quality product at the best possible price.

  • It’s easier than going to a store - We are more convenient than our brick and mortar competitors and save you time. Renting a tuxedo or suit from a store results in a minimum of three (3) trips to the store. One trip to get measured, one trip to pick up the rental, and one trip to return the rental. With Generation Tux, you book online at your convenience, your rental arrives fast and ships anywhere in the United States, and you ship it back to us on our dime - one trip!
  • Our quality is the best - Our garments are nicer than our competitors. We have designed and tailored our garments to represent highest quality rental tuxedos and suits possible. Why? Because George Zimmer (Founder, CEO) wants you to look great on your big day.
  • Our pricing is more competitive - See for yourself, price a tuxedo or suit rental with the same the quality of Generation Tux elsewhere and you will find that we are the best value in both price and quality.
  • If there are fit issues we will send free replacements - If there is an issue with fee, we will send you free replacement garments.
  • Try before you rent with our free Home Try-On* Program - For our grooms and wedding couples, we offer a 48-hour, no risk, free Home Try-On program to demonstrate the experience, fit, and quality of our garments.
  • Free rental for the wedding couple or groom - If you have 5 or more people renting a complete suit or tux outfit, you qualify for a free outfit rental.

Honestly, as soon as you know your event date. If you need to rent for an event that is fewer than sixteen (16) days (21 days for AK, HI) from the time of order, please contact us for assistance setting up your event.

*Home Try-On garments subject to availability