Frequently Asked QuestionsOnline Tuxedo Rental FAQ

Generation Tux uses a patented algorithm that determines the right fit for each person. All you have to do is create an event and answer a few questions about your body profile. Some questions include age, height, and weight, shoe, jean size, etc.

For customers age fifteen (15) and under, we will ask for more specific measurements. All you need is a tape measure and a friend. If you don’t have a tape measure, don’t worry, you can request one while filling out the Fit Profile. Just follow our step-by-step guide and save the measurements on your profile.

You can log into your account to update your Fit Profile up to thirty (30) days before your event. If you need to change your Fit Profile and your event is fewer than thirty (30) days away, please contact us for assistance.

We offer sizes 3T through men’s 66L in select styles. Our slim fit styles are available up to size 46XL in our jackets and vests. We offer slim pant styles up to a 40" waist.

Our suits and tuxedos can be worn by male or female customers. However, the online fit algorithm works off male measurements. If you are a female customer looking to wear one of our suits or tuxedos, please contact our Customer Experience Team and they will work closely with you to get the perfect fit.

When you receive your outfit, please open and try it on within 48 hours. If any item doesn’t fit properly, contact our Customer Experience Team as soon as possible to determine if a replacemnt order is necessary .

For fit issues related to pant or jacket sleeve length, we offer complimentary tailoring services to reimburse you up to $20.00 for pant hem or jacket sleeve adjustments. Note that If you are having minor alterations to the jacket sleeve or pant hem, do not cut the fabric.

All items can be returned together in the original box using the included prepaid shipping label.

Our pants are designed with a hidden Flex Fit waistband that will automatically expand up to one (1) inch on both sides if needed.

Our suit pants have belt loops; our tuxedo pants do not. While our pants don’t have buttons for suspenders, they do work with clip-on suspenders.

For Slim Fit suits & tuxedos, the pants are slimmer down the leg, creating a very tapered look. The tapering of the pant begins in the hips and backside, which creates a more fitted appearance. The pant opening around the ankle is also smaller, which allows for a shorter hem to show sock.

The Slim Fit jacket fits closer to the body and is cut more narrow through the waist and hips, showing a trimmer waist. The first button position is a bit higher, which creates the illusion of a slimmer waistline. The sleeve opening around the wrist is more narrow, which creates a tapered sleeve from the shoulder to the wrist.

Modern fit is similar to what other men’s formalwear companies would call ‘classic’ fit. Our modern pants still have a slim look but allow for a bit more movement in the fabric. The pant opening is also a bit wider, which allows for a break in the pants. For the modern fit jacket, the cut is a bit looser than a Slim Fit to allow more room between the body and the jacket, which allows more room for comfort and movement in the waist and hips.

Still not sure which fit to choose? Contact our Customer Experience Team and we’ll gladly help choose the best fit for you.

Our shirts are designed with a Flex Fit collar neck and will expand up to one (1) inch if needed.

Due to our select range of ‘slim fit’ sizing, we may not carry slim fit garments in your size. In which case, we send you appropriate modern-fit sized garments instead. For any questions on an order you received, contact our Customer Experience Team and we’ll gladly sort it out for you.

Free home try-ons are available for grooms, or wedding couple. To order your home try-on, you must first create an account and select your look from our wide range of suit/tux styles and accessories. Once you’ve picked a look, you can then order a free home try-on from your account. If you run into any issues, contact our Customer Experience Team for help.

No, we do not collect a deposit fee.

You can pay for your rentals at any point before delivery. However, all rentals should be paid for 16 days prior to your event to ensure a timely delivery of your order. Any deliveries made after this may incur additional rush delivery fees and will need to be paid for through our Customer Experience Team. Contact us today if you have any questions.

Fit concerns that are reported more than 48 hours after your outfit is delivered by UPS are subject to additional shipping fees to expedite delivery of the replacement shipment. Please contact us for assistance with rush order requests.

We accept Visa, MasterCard, AMEX, and Discover.

Payment (including tax, where required) is taken in full at the time of checkout. You may see a transaction pending authorization that is typical of credit card processing. This authorization is temporary and usually clears within one (1) to three (3) business days.

We use UPS to ensure the highest quality of delivery and return service. Packages arrive and are to be returned using UPS. If you decide to use a different carrier to return your rental, you will be in charge of taking care of the shipping costs.

Packages are shipped without a required signature and are typically left at the door at most locations. All free shipping is ground shipping. Please contact us for assistance to discuss whether upgraded shipping options are necessary.

We only ship to addresses in the United States, including Alaska and Hawaii. We do not ship to P.O. boxes or APO/FPO addresses, and we do not ship internationally. No exceptions.

You should have your order shipped to the location you will be fourteen (14) days prior to your event. If you have concerns or questions about where to have your order shipped, please contact us - we would be happy to discuss shipping strategies. Please ensure your shipping address allows for packages to be left at the door.

For destination weddings outside of the U.S., we recommend that you receive your shipment prior to leaving the country and travel to your destination with your attire. We offer extended rental options at both daily and weekly rates. You will need to contact our Customer Experience Team to set this up.

Ground shipping is always free for tuxedo/suit orders; otherwise, shipping is $25.00 per shipping address. Should your order require a replacement garment shipment, ground shipping is also free so long as you contact us within 48 hours of receiving your original package to report any fit issues. Fit concerns that are reported beyond 48 hours that require rush shipping may require a fee.

Hey, things happen. You can reprint a new shipping label directly from your account.

All you need to do is place all rental items back in the original box and place the included prepaid return label on the outside of the box over the top of the address label.

Drop off the package at your nearest UPS location within three (3) days after your event.

Please contact us no later than sixteen (16) days before the event date and we will update the shipping address for you. Keep in mind that your package will arrive fourteen (14) days before your event date, so the sooner you let us know of any shipping address changes the sooner we can make changes to ensure accurate and timely delivery.

You can change garment selections in your account up to sixteen (16) days prior to the event for any unpaid orders. If the event is less than sixteen (16) days away or if payment has already been taken for an order, please contact us and we will be happy to assist you in updating your selections.

Please contact us to discuss options for style changes after an order has been shipped. Style swap fees may apply.

Place the included prepaid shipping label on your original box and drop it off at your nearest UPS store within three (3) days following your event to avoid late and/or replacement fees.

There is a late fee of $25.00 per day for each rental kept longer than three (3) days after the event. If you know in advance that you will need the rental order longer than the time allotted, please contact us to make special delivery/return arrangements. We offer extended rental fixed fees.

You may cancel your order up to 3 weeks (21 days) prior to your event date and receive a full refund of the rental fee. If your order has shipped, a credit will be issued if the unused garments are returned to UPS prior to your event date. Please note, if you have not cancelled your order within 3 weeks (21 days) of your event date there will be a $40 shipping and restocking fee.

It’s simple. After your event you place your used rental in the box it came in, attach the prepaid shipping label on it and send it back. No need to clean or fold your garments, we’ll take care of it all.

For sanitary reasons, we don’t require you to return socks. You can either keep them or ship them back to us in the return box and we’ll donate them to our local homeless shelter program.

Cancellations will need to be made by contacting the Customer Experience team. You have up to 21 days before your event to cancel your event. If you already paid for your order, you’ll receive a full refund. If you cancel your event within 21 days of your event date and your order has already shipped, there will be a $40 charge to cover shipping and handling expenses.

Keep in mind you always have the option to postpone your event. If your event is going to change, and you don’t know the new event date, you don’t have to cancel. We will work with you to temporarily postpone your event and keep your account and order details. We can then update to your new confirmed date when you’re ready.

If you are a member of an event (EX: groomsmen, father of the bride or groom, etc) and cannot attend and need to cancel, please contact Customer Experience so we can confirm details with the event owner and process any refunds required. Please be patient as all changes to any event member status must be confirmed with the event owner.

To ensure that you look sharp for your big day, make sure that after receiving your garments and trying them on, you hang up all garments to avoid any wrinkles.

If necessary, you can use steam to remove wrinkles (using a fabric steamer or just a steamy bathroom). Do not iron the garments. If you are experiencing more than minor wrinkling, please contact us for assistance. We can authorize you for complimentary pressing services. This means that you can go to your local dry cleaner, and we will happily reimburse you for up to $20 for pressing.

Of course not. Simply ship all garments back to us after the event, and we will take care of all cleaning at our “Gentux Spa,” where all garments are thoroughly inspected and cleaned. All dry cleaning is done with the environmentally friendly GreenEarth® cleaning process.

If we can restore the garment to our quality standards using our in-house tailors and dry cleaning facility, we will do so, free of charge. If the garment is considered damaged beyond repair or destroyed, you may be charged a replacement fee. This damage is assessed by the returns department, and fees may vary.

If you return your items and something is missing, we will contact you to see if you still have the missing items. If you do, we will help arrange for their return. If you returned all items to an authorized UPS location with the return label applied but the shipment was lost in transit, you will not be charged for the lost items. If any items are truly lost or destroyed, you will be charged a replacement fee for these items. The following is an itemized list of replacement fees:

• Suit/Tuxedo Jacket: $600.00
• Suit/Tuxedo Pants: $200.00
• Vest: $150.00
• Shirt: $100.00
• Tie: $100.00
• Cummerbund: $100.00
• Shoes: $200.00
• Belt: $100.00
• Cufflinks and Studs: $50.00

The damage waiver charge is a $9.00 nonrefundable fee included in your order that covers the cost of a quality control inspection, minor repairs, and cleaning related to normal use of the rental garments. In other words, you don’t have to sweat the small stuff.

That said, if a rental garment is destroyed beyond repair, you may be charged a replacement fee. See our rental agreement for details or contact our Customer Experience Team for more help.

For our wedding customers, we offer the groom or wedding couple a 48-hour, no risk, free Home Try-On to demonstrate the experience, fit, and quality of our garments. Click here to order your Home Try-On today or contact our Customer Experience Team for more details.

Nothing at all! Our Home Try-On Program is free for the groom or wedding couple. We do require a valid credit or debit card for your Home Try-On order, but not to worry - the service is still free. We authorize your card for the value of the garments, but you will not be charged unless you do not return the outfit. Click here to order your Home Try-On today, or contact our Customer Experience Team for more information.

A Home Try-On includes a jacket, pants, vest/cummerbund, shirt, tie, shoes, and free ground shipping both ways.

Complimentary tailor services and shipping item replacements are not available during the Home Try-On. Actual styles included in the Home Try-On are dependent on item availability; this can vary during peak season.

All of our Home Try-Ons are shipped to arrive as soon as possible, once requested. Please contact our Customer Experience Team (844.726.4889) if you have any questions about specific time frame requests or styles. Keep in mind Home Try-On orders cannot be shipped to arrive on a weekend date.

Not at the moment. The Home Try-On program is designed for the wedding couple to see a full set of garments, finalize their wedding day style and colors and experience our service. If you have a groomsmen or wedding party member with a typical body profile, no worries, please contact customer service Customer Experience to discuss.

No. All groomsmen and wedding party members use our online fit algorithm and will receive their garments 14 days before the event with plenty of time to address any concerns.

Place the included prepaid shipping label on your original box and drop it off at your nearest UPS store no later than 48 hours after delivery to avoid late fees. Due to the demand for Home Try-On deliveries, Home Try-On orders may not be kept beyond the 48-hour window.

Yes. We have a variety of colors to match or complement the colors of your wedding. We offer free color swatches of all our suit/tuxedo styles and accessories that you may order from your account and get shipped right to your door. If you need a style consultation, please contact us today.

You bet! We offer complimentary swatches for our customers. Order your swatches today.

For destination weddings, we typically recommend you receive your suit/tuxedo order prior to traveling and travel with your garments. If you’ll need to hold on to your suit/tuxedo for longer than the standard three days, contact our Customer Experience Team to work out an affordable extended rental price that suits your travel needs, and avoid late fees. Daily and weekly extension prices available.

Of course! Our event management platform makes it easy for you to set up an event and assign as many or as few roles as you’d like. Start by creating a new event and selecting “Wedding” as your event type; then choose your role in the event. Next, create a wardrobe for the wedding party and enter their contact information.

Finally, invite guests and follow the instructions - our system will take care of the rest. You can revisit the event at any time to check the status of each suit/tuxedo rental order and monitor the progress of each event member.

When you create an event, select your event date and build your look. If you would like a separate outfit for your groomsmen and wedding party, you can build additional looks. Once you finalize the outfits, proceed to the next step and add all your members that will be renting a suit or tuxedo and their role. Once all members are added, assign the outfits you built to each member.

To invite your event members, make sure you are logged in and click on step 4 “Invite” and click the START button to generate your unique link. Then, simply text or email the link to your members. That unique link will allow them to join your event, create their account, complete their fit profile, and pay for their outfit.

Groomsmen and wedding party members can easily be added or changed up to sixteen (16) days before your event by visiting your event details page in your account and adding their contact information to the wardrobe/role you would like them to select. If you need to make a change to or remove an event member inside of sixteen (16) days from the event or after the member has paid, please contact us for assistance.