Frequently Asked Questions

Online Tuxedo Rental FAQ

OK, here’s the deal. We are online only, meaning we do not have brick and mortar locations. Why is this good for you? Well, it reduces overhead and enables us to price the rental experience to be a terrific value for our customers.

Here’s our value proposition. We save you time and offer you a high quality product at the best possible price.

In order to achieve our high standards for material, fit and price, we designed and manufactured our own exclusive brand Seven-26, created by our founder and CEO George Zimmer.

The luxurious, in-hand feel of premium wool in all our tuxedos and suits delivers a natural drape that’s flattering in ways lower-grade wool and poly-blends can’t replicate. Our tuxedos feature 100% super 130s-140s wool, satin-faced/piped lapels, a bespoke lining story, in slim or modern fits. Our suits feature 100% super 120s-130s wool, side vents, a bespoke lining story, in slim and modern fits. All of our shirts feature 100% breathable cotton to keep you cool and comfortable at all times.

Of course! Any single item on our site may be rented individually, except for jackets and pants, which are only available as a matched set. Individual items are subject to shipping. Please contact us for more details.

Honestly, as soon as you know your event date. If you need to rent for an event that is fewer than sixteen (16) days (21 days for AK, HI) from the time of order, please contact us for assistance setting up your event.

Once you have checked out, you can open an event at any time to see the reservation status dashboard in your account. If you have multiple people in your event, you can see the status of their orders as well. Our reservation management system will also automatically send email updates to you and other members of your event!

We strive to get your order to you about fourteen (14) days before your event, however garment arrival times may vary during our peak seasons. Please open your box immediately and try on your garments. If you find any issues, please contact us within 48 hours so that we have time to make any corrections and to avoid rush shipment fees.

Within three (3) days following your event, using the prepaid return shipping label included with your order, send your rental items back to us in the original box via UPS.

No. We do have retail accessories for purchase, but at this time rental items are not available for retail purchase. Retail items are noted with a “Buy Now” button under the item description.

With our new eTailor fit technology, you no longer need a tape measure if you are over sixteen (16) years of age. For event members under sixteen (16), simply create an account, complete the Fit Profile information, then click the “Order Tape Measure” button on the measurements page to order a complimentary tape measure. We will take care of the rest. Tape measures are shipped via USPS.

You can log into your account to update your Fit Profile up to sixteen (16) days before your event (21 days for AK, HI). If you need to change your Fit Profile and your event is less than sixteen (16) days away (21 days for AK, HI), please contact us for assistance.

We offer sizes 3T through men’s 66L in many styles. Our slim fit styles are available in up to 46XL in our jackets and vests and up to a 40” waist in our pants.

When you receive your outfit, please open the package and try on your garments immediately, but at least 48 hours from delivery. If you feel any item in your package does not fit properly, please call us immediately and we’ll determine the best method for handling alterations or exchanges. We have found a photos of you wearing the outfit work best to help us accurately assess the issue and quickly help resolve it.

For fit issues related to pant or jacket sleeve length, we can authorize you for complimentary tailoring services. This means you can go to your local tailor and we’ll happily reimburse up to $20.00 for pant hem or a jacket sleeve adjustment. All other alterations to our rental garments are prohibited, are not reimbursable, and are subject to replacement fees.

For sizing issues related to the fit of a jacket, pant, vest, or shoes, we can send you a replacement item.

Fit concerns that are reported beyond 48 hours of UPS delivering your outfit could be subject to additional shipping fees to expedite delivery of any replacement garments.

All items can be returned together in the original box using the included pre-paid shipping label.

Our pants are designed with a hidden Flex Fit waistband that will automatically expand up to one (1) inch on both sides if needed.

Our suit pants have belt loops and accept a belt, our tuxedo pants do not. While our pants do not have buttons for suspenders, they do accept clip-on suspenders.

Our shirts are designed with a Flex Fit collar neck and will expand up to one (1) inch if needed.

If you checkout less than sixteen (16) days before an event, rush fees could apply.

Fit concerns that are reported beyond 48 hours of UPS delivering your outfit are subject to additional shipping fees to expedite delivery of the replacement shipment. Please contact us for assistance with rush order requests.

All rentals need to be paid for at time of check-out.

Yes. As the event owner/organizer you have the option to pay for the entire group or for select members of the group during checkout.

We accept Visa, MasterCard, AMEX and Discover.

Payment (including tax, where required) is due in full at time of checkout. You may see a transaction pending authorization that is typical of credit card processing. This authorization is temporary and usually clears within one (1) to three (3) business days.

We only ship to the continental United States including Alaska and Hawaii. We do not ship to P.O Boxes, APO/FPO, and do not ship internationally. No exceptions.

You should have your order shipped to the location you will be around fourteen (14) days before your event. If you have concerns about where to have your order shipped, please contact us - we would be happy to discuss shipping strategy. Do not have your order shipped to an address that does not allow for packages to be left at the door.

Ground shipping is free with a minimum order of a tuxedo/suit; otherwise, shipping is $25.00 per shipping address. Should your order require shipping a replacement garment, ground shipping is free so long as you contact us within 48 hours of receiving your original package to report any fit issues. Fit concerns that are reported beyond 48 hours that require replacement garments to be sent could be subject to a rush fee.

Hey, things happen. Just contact us and we would be happy to email you a complimentary shipping label.

All you need to do is place all rental items back in the original box and place the included prepaid return label on the outside of the box over the top of the address label. Drop off the package at your nearest UPS location within three (3) days after your event.

Please contact us no later than sixteen (16) days before the event date and we’ll update the shipping address for you. Keep in mind that your package will arrive about fourteen (14) days before your event date, so the sooner you let us know of any shipping address changes the sooner we can input that into our system to ensure accurate and timely delivery.

Please contact us to discuss options for style changes after an order has been shipped.

Place the included prepaid shipping label on your original box and drop it off at your nearest UPS location within three (3) days following your event to avoid late and/or replacement fees.

There is a late fee of $25.00 per day for each rental kept longer than three (3) days after the event. If you know in advance that you will need the rental order longer than the time allotted, please contact us to make special delivery/return arrangements. We can work out an affordable extended rental that suits your travel constraints and avoids late fees.

You may cancel your order and receive a full refund of the rental fee prior to your order being shipped. If your order has shipped, a partial credit will be issued if the unused garments are returned to UPS prior to the event date.

Of course not. Simply ship all garments back to us after the event and we’ll take care of all cleaning at our “GenTux Spa,” where all garments are thoroughly inspected and cleaned. All dry cleaning is done with the environmentally friendly GreenEarth® cleaning process.

If we can restore the garment to our quality standards using our in-house tailors and dry cleaning facility, we will, free of charge. If the garment is considered damaged beyond repair or destroyed, you may be charged a replacement fee.

If you return your items and something is missing, we will contact you to see if you still have the missing items. If you do, we will help arrange for their return. If you returned all items to an authorized UPS location with the return label applied but the shipment was lost in transit, you will not be charged for the lost items. If an item was truly lost or destroyed, yes, you will be charged a replacement fee for any lost items. The following is an itemized list of replacement fees:

• Jacket: $600.00
• Pants: $200.00
• Vest: $150.00
• Shirt: $100.00
• Tie: $100.00
• Cummerbund: $100.00
• Shoes: $200.00
• Belt: $100.00
• Cufflinks and Studs: $50.00

This damage waiver charge is a $6.00 non-refundable fee that covers the cost of a quality control inspection, minor repair, and cleaning related to normal use of the rental garments. In other words, you don't have to sweat the small stuff. That said, if a rental garment is destroyed beyond repair, you may be charged a replacement fee. See our rental agreement for details.

Nothing at all! Our home try-on program is free to grooms of wedding events. We only require a valid credit or debit card for your home try-on order, but not to worry - the home try-on is still free! We will only authorize your card for the value of the home try-on, but you will not be charged unless you do not return the outfit.Click here to order your home try-on today or contact us!

The Home Try-On program includes a jacket, pant, vest/cummerbund, shirt, tie, shoes and free ground shipping both ways.

Complimentary tailor services and shipping item replacements are not available during the home try-on. Actual styles included in the home try-on are dependent on item availability.

All of our Home Try-Ons are shipped to arrive during the week of your choosing. Due to popular demand for some of our products, certain items may not be available for the week you select. Please call our Customer Experience Team (844.726.4889) if you have any questions about alternative dates or styles. Home Try-On orders cannot be shipped to arrive on a weekend date

Place the included prepaid shipping label on your original box and drop it off at your nearest UPS location by no later than 48 hours after delivery to avoid late fees. Due to the demand for home try-on product, Home Try-On orders may not be kept beyond the 48 hour try-on window.

Due to the demand for home try-on product, Home Try-On orders are limited to one per groom per event.

You bet, we offer complimentary swatch cards for our wedding customers. Click here to order your swatches today!

Please contact us to discuss logistics around special delivery/return arrangements. We can work out an affordable extended rental that suits your travel constraints and avoids late fees.

Of course, our event management platform makes it easy for you to set up an event and assign as many or as few roles as you’d like. Start by creating a new event and selecting “Wedding” as your event type, then choose your role in the event. Next, create a wardrobe for the groomsmen and enter their contact information. Finally, invite guests and follow the instructions - our system will take care of the rest. You can revisit the event at any time to check the status of your order and monitor the progress of each event member.

When you create an event, be sure to choose “Wedding” as the event type. You will be given the option to add different roles to your wedding such as “Groom,” “Groomsmen,” “Ushers," or a custom name of your choosing. Within each wardrobe, simply add their contact information including name, email and phone number. To invite your event members, we’ll send an electronic invitation to each member allowing them to create their own account, complete their Fit Profile, and ultimately receive the outfit you created for them. Please advise your event members to use the email address to which you sent the invitation to log in to ensure they do not create a duplicate account by mistake.

Party members can easily be added or changed up to sixteen (16) before your event by visiting your event details page in your account and adding their contact information to the wardrobe/role you would like them to select. If you need to make a change to or remove an event member inside of sixteen (16) days from the event or after the member has paid, please contact us for assistance.