Frequently Asked Questions

All we need are a few answers to questions about your body profile. We also ask for age, height, and weight, along with shoe and jean size. Using our proprietary fit technology, eTailor, we will determine the right fit for you.

For customers age fifteen (15) and under, we will ask for more specific measurements. All you need is a tape measure and a friend. If you don’t have a tape measure, don’t worry, you can request one while filling out the Fit Profile. Just follow our step-by-step guide and save the measurements on your profile.

With our new eTailor fit technology, you no longer need a tape measure if you are sixteen (16) years of age or over. For event members age fifteen (15) and under, simply create an account, complete the Fit Profile information, and then click the “Order Tape Measure” button on the measurements page to order a complimentary tape measure. We will take care of the rest. Tape measures are shipped via USPS.

You can log into your account to update your Fit Profile up to sixteen (16) days before your event (21 days for AK, HI). If you need to change your Fit Profile and your event is fewer than sixteen (16) days away (21 days for AK, HI), please contact us for assistance.

We offer sizes 3T through men’s 66L in select styles. Our slim fit styles are available up to size 46XL in our jackets and vests. We offer slim pant styles up to a 40" waist.

When you receive your outfit, please open the package and try on your garments immediately, within 48 hours of delivery. If you feel any item in your package does not fit properly, please call us immediately, and we will determine the best method for handling alterations or exchanges. We have found photos of you wearing the garments work best to help us accurately assess any fit issue(s) and quickly resolve them.

For fit issues related to pant or jacket sleeve length, we can authorize you for complimentary tailoring services. This means you can go to your local tailor and we will gladly reimburse up to $20.00 for pant hem or a jacket sleeve adjustment. All other alterations to our rental garments are prohibited, are not reimbursable, and are subject to replacement fees.

For sizing issues related to the fit of a jacket, pants, shirt, vest, belt, or shoes, we can send you a replacement item.

Fit concerns that are reported beyond 48 hours of UPS delivering your outfit may be subject to additional shipping fees to expedite delivery of any replacement garments.

All items can be returned together in the original box using the included prepaid shipping label.

Our pants are designed with a hidden Flex Fit waistband that will automatically expand up to one (1) inch on both sides if needed.

Our suit pants have belt loops and accept a belt; our tuxedo pants do not. While our pants do not have buttons for suspenders, they do accept clip-on suspenders.

Our shirts are designed with a Flex Fit collar neck and will expand up to one (1) inch if needed.

No, we do not collect a deposit fee at this time.

If you check out less than sixteen (16) days before an event, rush fees could apply.

Fit concerns that are reported more than 48 hours after your outfit is delivered by UPS are subject to additional shipping fees to expedite delivery of the replacement shipment. Please contact us for assistance with rush order requests.

All rentals need to be paid for in full at the time of checkout.

Yes. As the event owner/organizer, you have the option of paying for the entire group or for select members of the group during checkout.

We accept Visa, MasterCard, AMEX, and Discover.

Payment (including tax, where required) is due in full at time of checkout. You may see a transaction pending authorization that is typical of credit card processing. This authorization is temporary and usually clears within one (1) to three (3) business days.

We use UPS to ensure the highest quality of delivery and return service. Packages arrive via UPS and must be returned using UPS. If you decide to use a different carrier to return your rental, you will not be reimbursed for shipping costs. Packages are shipped without a required signature and are typically left at the door at most locations. All free shipping is ground shipping only. Please contact us for assistance to discuss whether upgraded shipping options are available.

We only ship to addresses in the United States, including Alaska and Hawaii. We do not ship to P.O. boxes or APO/FPO addresses, and we do not ship internationally. No exceptions.

You should have your order shipped to the location you will be fourteen (14) days prior to your event. If you have concerns or questions about where to have your order shipped, please contact us - we would be happy to discuss shipping strategies. Do not have your order shipped to an address that does not allow for packages to be left at the door.

Ground shipping is free with a minimum order of a tuxedo/suit; otherwise, shipping is $25.00 per shipping address. Should your order require shipping a replacement garment, ground shipping is free so long as you contact us within 48 hours of receiving your original package to report any fit issues. Fit concerns that are reported beyond 48 hours that require replacement garments to be sent could be subject to a rush fee.

Hey, things happen. Just contact us and we will email you a complimentary shipping label.

All you need to do is place all rental items back in the original box and place the included prepaid return label on the outside of the box over the top of the address label. Drop off the package at your nearest UPS location within three (3) days after your event.

What if I need to change the shipping address after I’ve submitted my order?

Please contact us no later than sixteen (16) days before the event date and we will update the shipping address for you. Keep in mind that your package will arrive about fourteen (14) days before your event date, so the sooner you let us know of any shipping address changes the sooner we can make changes to ensure accurate and timely delivery.

You can change garment selections in your account up to sixteen (16) days prior to the event for any unpaid orders. If the event is less than sixteen (16) days away or if payment has already been taken for an order, please contact us and we will be happy to assist you in updating your selections.

Please contact us to discuss options for style changes after an order has been shipped. Style swap fees may apply.

Place the included prepaid shipping label on your original box and drop it off at your nearest UPS store within three (3) days following your event to avoid late and/or replacement fees.

There is a late fee of $25.00 per day for each rental kept longer than three (3) days after the event. If you know in advance that you will need the rental order longer than the time allotted, please contact us to make special delivery/return arrangements. We offer extended rental fixed fees.

You may cancel your order and receive a full refund of the rental fee prior to your order being shipped. If your order has shipped, a $40 cancellation fee will be charged to your account, as long as the unused garments are returned to UPS prior to the event date.

To ensure that you look sharp for your big day, make sure that after receiving your garments and trying them on, you hang up all garments to avoid any wrinkles. If necessary, you can use steam to remove wrinkles (using a fabric steamer or just a steamy bathroom). Do not iron the garments. If you are experiencing more than minor wrinkling, please contact us for assistance. For any issues related to stains or wrinkled garments, we can authorize you for complimentary dry cleaning/pressing services. This means that you can go to your local dry cleaner, and we will happily reimburse you for up to $20 for pressing or dry cleaning.

Of course not. Simply ship all garments back to us after the event, and we will take care of all cleaning at our “GenTux Spa,” where all garments are thoroughly inspected and cleaned. All dry cleaning is done with the environmentally friendly GreenEarth® cleaning process.

If we can restore the garment to our quality standards using our in-house tailors and dry cleaning facility, we will do so, free of charge. If the garment is considered damaged beyond repair or destroyed, you may be charged a replacement fee. This damage is assessed by the returns department, and fees may vary.

If you return your items and something is missing, we will contact you to see if you still have the missing items. If you do, we will help arrange for their return. If you returned all items to an authorized UPS location with the return label applied but the shipment was lost in transit, you will not be charged for the lost items. If any items are truly lost or destroyed, you will be charged a replacement fee for these items. The following is an itemized list of replacement fees:

• Jacket: $600.00
• Pants: $200.00
• Vest: $150.00
• Shirt: $100.00
• Tie: $100.00
• Cummerbund: $100.00
• Shoes: $200.00
• Belt: $100.00
• Cufflinks and Studs: $50.00

The damage waiver charge is a $6.00 nonrefundable fee that covers the cost of a quality control inspection, minor repairs, and cleaning related to normal use of the rental garments. In other words, you don’t have to sweat the small stuff. That said, if a rental garment is destroyed beyond repair, you may be charged a replacement fee. See our rental agreement for details.

For our wedding customers, we offer grooms a 48-hour, no risk, free Home Try-On to demonstrate the experience, fit, and quality of our garments. Click here to order your home try-on today or contact us!

Nothing at all! Our Home Try-On Program is free to grooms of wedding events. We do require a valid credit or debit card for your home try-on order, but not to worry - the service is still free! We authorize your card for the value of the garments, but you will not be charged unless you do not return the outfit. Click here to order your home try-on today, or contact us!

The Home Try-On includes a jacket, pants, vest/cummerbund, shirt, tie, shoes, and free ground shipping both ways.

Complimentary tailor services and shipping item replacements are not available during the home try-on. Actual styles included in the home try-on are dependent on item availability; this can vary during peak season.

All of our home try-ons are shipped to arrive as soon as possible. Due to popular demand for some of our products, certain items may not be available right away. Please call our Customer Experience Team (844.726.4889) if you have any questions about specific time frame requests or styles. Home try-on orders cannot be shipped to arrive on a weekend date.

Place the included prepaid shipping label on your original box and drop it off at your nearest UPS store no later than 48 hours after delivery to avoid late fees. Due to the demand for home try-on product, home try-on orders may not be kept beyond the 48-hour window.

We have a variety of colors to match or complement the colors of your wedding. If you need a style consultation, please contact us - we are only a phone call away!

You bet! We offer complimentary swatches for our customers. Order your swatches today.

Please contact us to discuss logistics around special delivery/return arrangements. We can work out an affordable extended rental that suits your travel constraints and avoids late fees.

Of course! Our event management platform makes it easy for you to set up an event and assign as many or as few roles as you’d like. Start by creating a new event and selecting “Wedding” as your event type; then choose your role in the event. Next, create a wardrobe for the groomsmen and enter their contact information. Finally, invite guests and follow the instructions - our system will take care of the rest. You can revisit the event at any time to check the status of your order and monitor the progress of each event member.

When you create an event, be sure to choose “Wedding“ as the event type. Within each wardrobe, simply add their contact information, including name (first and last), email, and phone number. To invite your event members, we will send an electronic invitation to each member, allowing them to create their own account, complete their Fit Profile, and ultimately receive the outfit you created for them. Please advise your event members to use the email address where they received the invitation to log in to ensure that they do not create a duplicate account by mistake.

Party members can easily be added or changed up to sixteen (16) days before your event by visiting your event details page in your account and adding their contact information to the wardrobe/role you would like them to select. If you need to make a change to or remove an event member inside of sixteen (16) days from the event or after the member has paid, please contact us for assistance.