Online Tuxedo Rental FAQ

How do tuxedo rentals work?

We think you will find our rental experience the fastest and easiest way to rent a tuxedo or suit online or in a store. Here is the proven recipe:

  • Shop the site to create your look.
  • Enter details about your Fit Profile and check out.
  • Sit tight, your order will arrive via FedEx about 14 days before your event.
  • Try on your garments within 48 hours of delivery and contact our Customer Service team with any questions or concerns.
  • Within three (3) days following your event, using the prepaid return shipping label included with your order, send your rental items back to us in the original box via FedEx.

OK, here’s the deal. We are online only, meaning we do not have brick and mortar locations. Why is this good for you? Well, it reduces overhead and enables us to price the rental experience to be a terrific value for our customers.

Here’s our value proposition. We save you time and offer you a high quality product at the best possible price.

  • We are more convenient than our brick and mortar competitors and save you time. Renting a tuxedo or suit from a store results in a minimum of three (3) trips to the store. One trip to get measured, one trip to pick up the rental, and one trip to return the rental. With Generation Tux, you book online at your convenience, your rental arrives fast and ships anywhere in the United States, and you ship it back to us on our dime - one trip!
  • Our garments are nicer than our competitors. We have designed and tailored our garments to represent highest quality rental tuxedos and suits possible. Why? Because George Zimmer (Founder, CEO) wants you to look great on your big day.
  • Our pricing is more competitive. See for yourself, price a tuxedo or suit rental with the same the quality of Generation Tux elsewhere and you will find that we are the best value in both price and quality.

In order to achieve our high standards for material, fit and price, we designed and manufactured our own exclusive brand Seven-26, created by our founder and CEO George Zimmer.

The luxurious, in-hand feel of premium wool in all our tuxedos and suits delivers a natural drape that’s flattering in ways lower-grade wool and poly-blends can’t replicate. Our tuxedos feature 100% super 130s-140s wool, satin-faced/piped lapels, a bespoke lining story, and side vents with the modern fit or a center vent with the slim fit. Our suits feature 100% super 120s-130s wool, side vents, a bespoke lining story, pick stitching, and a modern fit. All of our shirts feature 100% breathable cotton to keep you cool and comfortable at all times.

Of course! Any single item on our site may be rented individually, except for jackets and pants, which are only available as a matched set.

Honestly, as soon as you know your event date. If you need to rent for an event that is fewer than sixteen (16) days (21 days for AK, HI) from the time of order, please contact our Customer Service team for assistance setting up your event.

Once you have checked out, you can open an event at any time to see the reservation status dashboard in your account. If you have multiple people in your event, you can see the status of their orders as well. Our reservation management system will also automatically send email updates to you and other members of your event!

We strive to get your order to you about 14 days before your event. Please open your box immediately and try on your garments. If you find any issues, please contact our Customer Service team within 48 hours so that we have time to make any corrections and to avoid Rush shipment fees.

Within three (3) days following your event, using the prepaid return shipping label included with your order, send your rental items back to us in the original box via FedEx.

No. We do have retail accessories for purchase, but at this time rental items are not for retail purchase. Retail items are noted with a “Rent It” button under the item description.

Measurements & Fit

All we need are a few answers to questions about your body profile including age, height, weight shoe and jean size. Using our proprietary fit technology, eTailor, we'll determine the right fit for you. For customers aged 15 or under, we'll ask for specific measurements. All you need is a tape measure and a friend. If you don't have a tape measure, we can send you one. Then you just follow our step by step guide and save the measurements in your profile.

Create an account and enter your shipping address. We will take care of the rest. Tape measures are shipped via FedEx.

You can log into your account to update your Fit Profile up to sixteen (16) days before your event (21 days for AK, HI). If you need to change your Fit Profile and your event is less than sixteen (16) days away (21 days for AK, HI), please contact our Customer Service team for assistance.

We offer sizes 3T through men’s 66L in many styles. Our slim fit styles are available in up to 46XL in our jackets and vests and up to a 40” waist in our pants.

When you receive your outfit, please open the package and try on your garments immediately, but at least 48 hours from delivery. If you feel any item in your package does not fit properly, please call us immediately and we’ll determine the best method for handling alterations or exchanges. We will need a photo of you wearing the outfit so we can accurately assess the issue and quickly help resolve it.

For fit issues related to pant or jacket sleeve length, we can authorize you for complimentary tailoring services. This means you can go to your local tailor and we’ll happily reimburse up to $20.00 for pant hem or a jacket sleeve adjustment. All other alterations to our rental garments are prohibited, are not reimbursable, and are subject to replacement fees. For fit issues related to jacket sleeve and pant length, we are only able to ship replacement garments for adjustments greater than or equal to one (1) inch on jacket sleeve length and greater than or equal to two (2) inches on pant length.

For sizing issues related to the fit of a jacket, pant, vest, or shoes, we can send you a replacement item.

All items can be returned together in the original box you received your shipment. Requests for replacement items made 48 hours after delivery will be subject to Rush shipping fees.

Our pants are designed with a hidden Flex Fit waistband that will automatically expand up to one (1) inch on both sides if needed.

Our suit pants have belt loops and accept a belt, our tuxedo pants do not. While our pants do not have buttons for suspenders, they do accept clip-on suspenders.

Our shirts are designed with a Flex Fit collar neck and will expand up to one (1) inch if needed.

We include a complimentary cufflink and stud set with every complete outfit rental. Note - the Glacier Blue Dress Shirt does not support studs in the placket.

Payment

No, we do not collect a deposit fee at this time.

If you checkout less than sixteen (16) days before an event, a $50.00 Rush Fee will apply. If you checkout seven (7) days or less before an event, a $100.00 Rush Fee will apply.

Fit concerns that are reported beyond 48 hours of FedEx delivering your outfit are subject to a $50.00 Rush Fee to expedite delivery of the replacement shipment. If within 72 hours of the event, a $100.00 Rush Fee will apply.

Please contact our Customer Service team for assistance with Rush order requests.

All rentals need to be paid for at time of check-out.

Yes. As the event owner/organizer you have the option to pay for the entire group or for select members of the group during checkout. Partial payments are not accepted at this time.

We accept Visa, MasterCard, AMEX and Discover.

Payment (including tax, where required) is due in full at time of checkout. You may see a transaction pending authorization that is typical of credit card processing. This authorization is temporary and usually clears within one (1) to three (3) business days.

Shipping

We use FedEx to ensure the highest quality of delivery and return service. Packages arrive via FedEx and can be returned using FedEX. If you decide to use another carrier to return your rental, you will not be reimbursed for shipping costs. Packages are shipped absent of a required signature and are typically left at the door at most locations. All free shipping is ground shipping only. Upgraded expedited shipping is available for purchase.

We only ship to the continental United States including Alaska and Hawaii. We do not ship to P.O Boxes, APO/FPO, and do not ship internationally. No exceptions.

You should have your order shipped to the location you will be at fourteen (14) days before your event. If you have concerns about where to have your order shipped, please contact our Customer Service team - they would be happy to discuss shipping strategy. Do not have your order shipped to an address that does not allow for packages to be left at the door.

Ground shipping is free with a minimum order of a tuxedo/suit; otherwise, shipping is $25.00 per shipping address. The cost to ground ship any single item is $25.00 per shipping address. Should your order require shipping a replacement garment, ground shipping is free so long as you contact us 48 hours after receiving your original package to report any fit issues. Fit concerns that are reported beyond 48 hours that require replacement garments to be sent will be subject to a Rush Fee.

Hey, things happen. Just contact our Customer Service team and they would be happy to email you a complimentary shipping label.

All you need to do is place all rental items back in the original box and place the included prepaid return label on the outside of the box over the top of the address label. Drop off the package at your nearest FedEx location within three (3) days after your event.

Please contact our Customer Service team no later than sixteen (16) days before the event date and we’ll update the shipping address for you. Keep in mind that your package will arrive at least a week before your event date, so the sooner you let us know of any shipping address changes the sooner we can input that into our system to ensure accurate and timely delivery.

Returns & Cancellations

You can change garment selections in your account up to sixteen (16) days prior to the event for any unpaid orders. If the event is less than sixteen (16) days away or if payment has been taken for an order, please contact our Customer Service team and they will be happy to assist you in updating your selections.

Please contact our Customer Service team, a change fee of $75.00 will apply to the order. Original garments must be returned to and checked in with FedEx at least one (1) day prior to the event to avoid being charged a full price rental for the new garments.

Place the included prepaid shipping label on your original box and drop it off at your nearest FedEx location within three (3) days following your event to avoid late and/or replacement fees. If your label is marked “Express” it should be returned to a FedEx location only.

There is a late fee of $25.00 per day for each rental kept longer than three (3) days after the event. If you know in advance that you will need the rental order longer than the time allotted, please contact our Customer Service team to make special delivery/return arrangements. We can work out an affordable extended rental that suits your travel constraints and avoids late fees.

You may cancel your order and receive a full refund of the rental fee prior to your order being shipped. If your order has shipped, a partial credit will be issued if the unused garments are returned to FedEx prior to the event date.

Garment Care

To ensure you are looking sharp for your big day, make sure that after you receive your garments and try them on, hang them up to allow any wrinkles are given a chance to clear. If necessary, you can use steam to remove wrinkles (e.g. fabric steamer or steamy bathroom). Do not iron the garments. If you are experiencing more than minor wrinkling, please contact our Customer Service team for assistance.

Of course not. Simply ship all garments back to us after the event and we’ll take care of all cleaning at our “GenTux Spa,” where all garments are thoroughly inspected and cleaned. All dry cleaning is done with the environmentally friendly GreenEarth® cleaning process.

If we can restore the garment to our quality standards using our in-house tailors and dry cleaning facility, we will, free of charge. If the garment is considered damaged beyond repair or destroyed, you may be charged a replacement fee.

If you return your items and something is missing, we will contact you to see if you still have the missing items. If you do, we will help arrange for their return. If you returned all items to an authorized FedEx location with the return label applied but the shipment was lost in transit, you will not be charged for the lost items. If an item was truly lost or destroyed, yes, you will be charged a replacement fee for any lost items. The follow is an itemized list of replacement fees:

  • Jacket: $600.00
  • Pants: $200.00
  • Vest: $150.00
  • Shirt: $100.00
  • Tie: $100.00
  • Cummerbund: $100.00
  • Shoes: $200.00
  • Belt: $100.00
  • Cufflinks and Studs: $50.00

This damage waiver charge is a $5.00 non-refundable fee that covers the cost of a quality control inspection, minor repair, and cleaning related to normal use of the rental garments. In other words, you don't have to sweat the small stuff. That said, if a rental garment is destroyed beyond repair, you may be charged a replacement fee. See our rental agreement for details.

Wedding Parties

We have a variety of colors to match or compliment the colors of your wedding. If you need a style consultation, our Customer Service team is only phone call away!

You bet, we offer swatch cards for our wedding customers. To request one, please contact our Customer Service team and they would be happy to accommodate this request!

For our wedding customers, we offer grooms a 48-hour, no risk, free home try-on to demonstrate the experience, fit, and quality of our garments. This home try-on includes a jacket, pant, vest/cummerbund, shirt, tie and free ground shipping both ways. As an added bonus, all home try-on orders include a free pair of fancy socks and a pocket square to keep. Complimentary tailor services and shipping item replacements are not available during the home try-on. Actual styles included in the home try-on are dependent on item availability. If you are a groom and are interested setting up a home try-on or learning more, please contact our Customer Service team!

Please contact our Customer Service team to discuss logistics around special delivery/return arrangements. We can work out an affordable extended rental that suits your travel constraints and avoids late fees.

Of course, our event management platform makes it easy for you to set up an event and assign as many or as few roles as you’d like. Start by creating a new event and selecting “Wedding” as your event type, then choose your role in the event. Next, create a wardrobe for the groomsmen and enter their contact information. Finally, invite guests and follow the instructions - our system will take care of the rest. You can revisit the event at any time to check the status of your order and monitor the progress of each event member.

When you create an event, be sure to choose “Wedding” as the event type. You will be given the option to add different roles to your wedding such as “Groom,” “Groomsmen,” “Ushers," or a custom name of your choosing. Within each wardrobe, simply add their contact information including name, email and phone number. To invite your event members, we’ll send an electronic invitation to each member allowing them to create their own account, complete their Fit Profile, and ultimately receive the outfit you created for them. Please advise your event members to use the email address to which you sent the invitation to log in to ensure they do not create a duplicate account by mistake.

Party members can easily be added or changed up to sixteen (16) before your event by visiting your event details page in your account and adding their contact information to the wardrobe/role you would like them to select. If you need to make a change to or remove an event member inside of sixteen (16) days from the event or after the member has paid, please contact our Customer Service team for assistance.

Our event management system permits only the event owner(s) to create or make changes to any wardrobe, event date or event members. As a result, groomsmen will not be able to alter their wardrobe selection unless you have assigned them administrative rights by making them a co-owner. Event members will be able to add additional items like an extra shirt, if they choose, but they are required to rent and purchase the items that the event owner selected for them.